Connect Tech West offers an affordable, customizable service solution option for IT Help Desk Support. Connect Tech West can provide you with 24/7 technical support on software and hardware products from certified technicians without draining your budget. Connect Tech West staffing support can augment your existing help desk resources. We offer three levels of support to satisfy your IT Support Help Desk requirements.

Connect Tech West Basic

• This level of support provides call-answering service, trouble shooting and call logging.
• A populated knowledge base is used to resolve the incident at initial contact.

Connect Tech West Enhanced

• This level of support provides additional trouble shooting scripts while using a populated knowledge base and remote control capabilities. A call-escalation process will follow if problem can’t be resolved.

Connect Tech West On-Site Support

• On-site technicians can be dispatched to resolve technical issues at your location around the U.S.